Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Telephone or WhatsApp number
• Travel dates and booking details
• Number of guests or passengers
• Pickup or accommodation information where required for a tour
• Tour and activity preferences
• Messages, enquiries, or other information submitted through our forms, email, WhatsApp, live chat, or telephone

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of visits
• Referral source
• Website interaction and performance information

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests
• Process and manage tour or activity bookings
• Provide customer support
• Arrange transportation, pickup, or other services included in your booking
• Communicate booking confirmations, changes, and important service information
• Improve our website, tours, services, and customer experience
• Maintain the security and functionality of our website
• Comply with applicable legal and regulatory requirements
• Send promotional communications where you have consented to receive them

You may opt out of marketing communications at any time by contacting us.

3. Bookings and Service Providers

Some tours and activities may involve third-party service providers, such as transportation providers, tour operators, attractions, hotels, ticketing providers, or other tourism partners.

Where necessary to complete your booking or provide a requested service, we may share relevant information with these providers.

We only share information that is reasonably necessary to provide the requested service.

4. Payment Information

Where online payment services are provided, payments may be processed through third-party payment providers.

Oasis Journey Tourism L.L.C. does not store complete credit or debit card information on its website unless specifically stated otherwise.

Payment providers process payment information according to their own privacy and security policies.

5. WhatsApp, Phone and Email Communication

If you contact us through WhatsApp, telephone, email, live chat, or another third-party communication service, information you provide may also be processed by the relevant communication provider according to its own privacy policy.

We may retain relevant communications where reasonably necessary to manage enquiries, bookings, customer service, disputes, or legal obligations.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember certain preferences
• Understand how visitors use our website
• Measure website traffic and performance
• Improve our services and marketing

Third-party analytics or advertising services may also place cookies or similar technologies where they are enabled on the website.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. How We Share Information

We do not sell or rent your personal information.

We may share information with:

• Tourism and activity providers involved in fulfilling your booking
• Transportation or logistics providers
• Website hosting and technology providers
• Payment processors
• Customer communication platforms
• Analytics providers
• Professional advisers where necessary
• Government authorities or regulators where required by applicable law

Where third parties process information on our behalf, we expect them to use appropriate measures to protect that information.

8. International Data Transfers

Some technology, booking, communication, or service providers may process data outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking and business records, resolving disputes, and meeting legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable UAE law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Request restriction of certain processing activities where applicable
• Withdraw consent where processing is based on consent
• Object to certain uses of your information where applicable

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media services, attractions, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children's Information

Our tours and activities may be suitable for families and children. However, our website and booking services are intended to be used by adults.

Where information about a child is required for a booking, it should be provided by the child's parent, guardian, or another authorized adult and only where necessary to provide the requested service.

14. UAE Data Protection

We aim to process personal information in accordance with applicable data protection laws and regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, technology, or legal requirements.

The latest version will always be published on this page with the updated revision date.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact: